Refund & Cancellation Policy

1. Software Subscriptions

We offer a 14-day free trial or personalized live demo prior to subscription activation so that you can evaluate all Billing Sphere POS features risk-free. Once a paid monthly or annual subscription plan is activated, subscription fees are generally non-refundable. However, in cases of verified billing errors or double deductions, refunds are processed within 5-7 business days.

2. Hardware POS & Soundbox Devices

All hardware devices (swipe machines, soundboxes, docks, thermal printers) dispatched via our partnership with Razorpay come with a manufacturer replacement warranty covering manufacturing defects.

• Defective on Arrival: If hardware arrives damaged or functionally impaired, report it to support within 48 hours for immediate inspection and replacement.
• Warranty Claims: Hardware is serviced under standard 1-year brand warranty as per manufacturer guidelines.

3. Subscription Cancellation

You can cancel recurring plan renewals at any time directly through your store dashboard or by submitting a ticket to sales@billingsphere.com at least 7 business days before the next renewal date.

4. Refund Processing Timeline

Approved refunds will be credited back to the original source payment method (bank account, UPI, or card) within 5 to 7 working days, subject to the customer bank's processing cycles.

5. Contact Support

To request assistance with cancellations or refunds, reach out to our customer care team: